Title: Internet Security Outweighs Customer Service
Author: Rob Miley
If you have visited Meramec’s computer lab (BA 208) then there
is a good chance that you have experienced poor customer service. Customer
service? Well, I would consider anyone purchasing educational courses
from an institution a customer. Others may disagree and say you are an
inmate. In regards to the computer lab there is a noticeable lack of respect
and kindness towards students than in the past.
Sparked by an F.B.I. investigation involving tasteless emails, the college
has intensified its security procedures involving computer usage. Notice
the word computer. It is true that the extra security has been put into
place to safeguard against wayward Internet use, but in the process has
put a heavy burden on those who wish to use non-Internet applications.
Meanwhile, the college has turned technical support people into technical
“security guards” without any additional training.
From what I have seen these individuals could use some anger management
training. Drunk with power, some individuals would rather yell at you
than provide customer service.An instance I can recall of power drunkenness
is when one of the workers (we will call him “Virgil”) was
yelling at a Systems Analysis instructor (we will call him “Daniel”).
This tirade that “Virgil” displayed was over some of the students
not having ID’s to use the computers during reserved lab for the
class. The instructor could have easily vouched for the handful of students
he needed to teach in the lab. Instead the utter arrogance that “Virgil”
displayed kept the students from receiving the education that they paid
for. What made the situation even more appalling was that “Virgil”
showed physical aggressiveness toward “Daniel”. All the while
repeating something to the extent of that he only follows the rules and
does not make them.
The moral of this story is that you will not only be harassed and overly
burdened for a service you have paid for, but you may also put your physical
being in jeopardy by visiting Meramec’s computer lab in room BA
208. Of course the college could devise a better system for Internet and
computer usage. But, then what would the PC bullies do then?